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Our Commitment to Fairness & Transparency
MetSolv is committed to handling complaints and appeals about our inspection services fairly, promptly and impartially. In accordance with NATA accreditation requirements, our resolution procedures are maintained as open, transparent, and independent to guarantee complete integrity across all client engagements.
Complaints
Definition
A complaint is an expression of dissatisfaction with our inspection activities.
Procedure & Stages:
Appeals
Definition
An appeal is a request to reconsider a finding or result in one of our inspection reports.
Procedure & Stages:
Protection Against Discrimination
Raising a complaint or appeal will not result in any discriminatory action. MetSolv guarantees that the submission, investigation, and decision on complaints or appeals shall not result in any adverse or discriminatory action against the complainant or appellant.
How to Lodge a Complaint or Appeal
To raise a complaint or appeal, please contact our quality management team via email or phone. When submitting your request, please provide clear background details and include any supporting documentation.
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